Jeff Carter’s Memorial Day Experience!
I wanted to recognize one of your employees, Dan Wright, for exceptional customer service. I recently purchased a Seadoo Fish Pro from the Alton location. The sales process was smooth. Thank you Doug & Hugh! I took the PWC out for the first time over Memorial Day weekend and right away I noticed an issue. The Garmin fish finder wasn’t working. I eventually pulled the seat and noticed another more serious issue. The bilge area was filled with water. I got the Seadoo back to the dock, pulled her out and called Irwin. I was put in touch with “Dan” from the service dept. He had me run a few tests and none of them worked. He said to bring it in the next day which was Memorial Day.
I was at the service center first thing in the morning and Dan Wright greeted me. He rounded up a few techs and made me a #1 priority. They immediately put my baby in the dunk tank and found the issue right away. A loose bolt! They fixed that issue rather quickly but the transducer was a more complicated fix. This past weekend my Seadoo was ready to go. I took her out from the Alton Bay location. Dan was there to see me off and to my amazement was there when I arrived back a few hours later. This guy is amazing! He had a few employees help me load the Seadoo on my truck too!
I’m in the sales/customer service business and know things happen. How you handle the issues is what sets you apart from the competition. The factory is ultimately to blame for the issues but Irwin stepped up and made me whole. Knowing that the dealership has your back will make me a Irwin customer for life! Strong work! 👍🏻 🛥 😎
Congrats to everyone at Irwin Marine on your Centennial birthday!! That is quite a feat.
We purchased a 2017 Sea Ray 350 SLX and we love it. We have been to Italy a couple of times, so have named our boat Andiamo, which means, “here we go” in Italian. We also can’t say enough about Raj, who sold us the boat, and Rob and his team, who services our boat. They always go above and beyond to make sure our boat looks good and runs well.
They exceeded my expectations, Warren Huber
“I bought my boat in Laconia last winter and took delivery on Lake Sunapee at the beginning of this past season. And I want to acknowledge the exceptional service provided by the team at Irwin. They all went out of their way, going the extra mile to ensure that I was completely satisfied with my purchase. Their efforts are proof of Irwin’s reputation for quality, superior service, and client satisfaction. Justin Barkley, Rob Bivolcic, and Bruce Young (the service tech), all made major contributions. They exceeded my expectations in an effort to make certain that my family and I would have an outstanding boating experience.”
Awesome experience with Irwin Marine*****2 days ago
I have had nothing but awesome experiences with Irwin Marine. I first met Dave in the Hudson Store, who we purchased our first boat from. Process was great, he spent some time showing us different options, models, etc and helped it find a boat that met our needs. We picked up the boat at the Laconia location, where we spent the day on the lake. Bill took us for our first ride, then we signed everything. Once we were done playing with the new purchase, Jason helps us load the boat and go over any other questions we had. We have since run into Jason a couple other times while visiting the Laconia store. I cannot say enough kind works about this man, who always went out of his way to help us any way possible. I highly recommend Irwin Marine.
Worked with Justin at Irwin and we bought a used boat. We are first time boat owners and Justin was very helpful and full of information. We will most certainly being seeing him again when we come back for a new boat!
Steve Delinsky on his new Sea Ray 350 Sundancer Coupe
I have been a customer of Irwin Marine since 1998. It has been a wonderful experience. Jason Wylie made my recent purchase fun and exciting. I cannot say enough about his attention to detail and his integrity. Also, I am a four time purchaser because the Service Department under the great leadership of Jason Marceau has always been there for me with fantastic service.
Peter Macdonald gives Irwin Marine a 5 Star Review!
Peter Macdonald recommends Irwin Marine.
June 4 at 10:44 PM ·
Very happy with my purchase from Irwin Marine (Raj !) but want to give a special shout out to Shawn from the Parts Dept. who took the time on a busy Saturday to diagnose and fix my GPS…. Awesome, Thank you !!!⭐⭐⭐⭐⭐
Brian and Jocelyn Caples, new owners of a Sea Ray 250 SLX
I have been a customer of Irwin Marine for 12 years now. When I was looking for a boat back in 2006, it came down to purchasing from Irwin or another marina in Maine. Started in rack storage and eventually moved to an covered docked slip when I needed an easier entrance point to the boat for my 80 year old parent. My boat has always been ready for the spring and taken care of during the winter months. The Irwin Team has always been helpful, handled everything professionally, and goes the extra mile to make my boating life more enjoyable. Thank you Irwin!!!!
Brian Makris on his new Sea Ray 310 SLX